Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") form a binding agreement between you ("you," "your," or "User") and HeyZoe ("HeyZoe," "we," "us," or "our") governing your access to and use of the HeyZoe website, applications, marketplace, and related services (collectively, the "Platform"). By accessing or using the Platform, creating an account, or clicking to accept these Terms, you confirm that you have read, understood, and agree to be bound by them, together with our Privacy Policy, which is incorporated by reference.

If you are entering into these Terms on behalf of a company, clinic, hospital, supplier, or other organization, you represent that you have authority to bind that entity, and "you" refers to that entity.

2. Definitions

• "Clinic" means a healthcare provider, practice, hospital, or practitioner account that uses the Platform to discover, evaluate, and purchase products or to manage patients, education, and communications.
• "Supplier" means a manufacturer, distributor, pharmacy, or vendor account that lists, sells, or fulfills products through the Platform.

3. Eligibility & Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Platform. Accounts for Clinics, Suppliers, and Patients may carry different permissions, features, and obligations.

Account responsibilities

• You are responsible for providing accurate, current, and complete information and keeping it updated.
• You are responsible for safeguarding your login credentials and for all activity under your account.
• You must notify us promptly of any unauthorized access or suspected security breach.
• Suppliers are responsible for the accuracy, legality, and licensing of any product listings, pricing, and fulfillment commitments, and for vetting and approving the Clinics and practitioners to whom they sell.
• Clinics are responsible for confirming that any product they purchase is appropriate, lawful in their jurisdiction, and properly administered, and for vetting the Suppliers and products they transact with.
• Where the Platform captures or verifies credentials such as NPI numbers, you agree to provide accurate information and acknowledge these tools support, but do not replace, each party's own due diligence.

4. The Platform — A Marketplace, Not a Seller

HeyZoe provides software and a private marketplace that connects participants in the stem cell, regenerative medicine, and longevity supply chain. The Platform may include marketplace and e-commerce tools, supply-chain mapping, content and education modules, customer-relationship and pipeline tools, pricing and ordering features, and messaging and communications.

HeyZoe acts solely as a venue and technology intermediary. Much like other online marketplaces, we provide the infrastructure that allows Suppliers to list products and Clinics to find and order them. We are not the manufacturer, seller, distributor, importer, pharmacy, or provider of any product or treatment offered through the Platform. Specifically, HeyZoe:

• does not take title to, own, hold, store, handle, inspect, or test any product;
• is not the "seller of record" for any transaction — the Supplier is;
• does not set, control, or guarantee product pricing, descriptions, quality, safety, or availability;
• does not endorse, recommend, certify, or vouch for any Supplier, product, listing, or piece of educational content; and
• is not a party to, and assumes no responsibility or liability for, the sale, fulfillment, or use of any product.

Any reference to a product, Supplier, or content on the Platform is not an endorsement. Suppliers are independent third parties and are not agents, employees, partners, or joint venturers of HeyZoe, and nothing on the Platform creates any agency, partnership, or fiduciary relationship between HeyZoe and any User.

5. Marketplace & Transactions

The contract of sale is formed directly between the purchasing Clinic and the selling Supplier — HeyZoe is never a party to it. When a Clinic places an order, it is making an offer to purchase from the Supplier, which the Supplier accepts and fulfills. HeyZoe's role is limited to facilitating the connection and, where applicable, passing order, payment, and logistics information between the parties.

• Listings & pricing. Suppliers are solely responsible for product descriptions, claims, availability, pricing (including any customer-level or tiered pricing), regulatory compliance, licensing, and fulfillment. HeyZoe does not verify, endorse, or guarantee the accuracy, completeness, legality, or safety of any listing.
• Orders. Submitting an order constitutes an offer to purchase from the Supplier, subject to the Supplier's acceptance and fulfillment. Order calculators, dosing or bill-of-materials tools, and similar aids are provided for convenience only, are not verified by HeyZoe, and do not constitute medical, clinical, or purchasing advice.
• Fulfillment & shipping. Fulfillment, shipping, tracking, and any pharmacy or prescription routing are performed entirely by Suppliers or their designated providers. HeyZoe does not fulfill orders. Delivery timelines are Supplier estimates.
• Returns, recalls & disputes. Returns, refunds, recalls, warranties, and product disputes are matters between the Clinic and the Supplier, governed by the Supplier's policies and by law. HeyZoe may, at its sole discretion and without obligation, provide tools or assistance to help the parties resolve disputes, but bears no liability for the outcome.
• Risk of loss and product responsibility pass according to the agreement between Supplier and Clinic and applicable law, and never to HeyZoe.

6. Medical & Regulatory Disclaimer

Clinics and practitioners are solely responsible for all clinical decisions, for verifying that any product is approved, cleared, or otherwise lawful for its intended use in their jurisdiction, and for compliance with all applicable laws, regulations, and professional standards. Suppliers are solely responsible for the regulatory status, labeling, sourcing, and lawful distribution of their products. As a marketplace, HeyZoe does not independently verify, and makes no representation regarding, whether any product is safe, effective, approved, properly labeled, or appropriate for any particular purpose.

Templates, protocols & onboarding forms

HeyZoe may make available templates, sample protocols, onboarding forms, calculators, and similar materials as a convenience. These are starting points to be reviewed, edited, and adapted by a licensed physician or other qualified professional, and are not clinical, legal, or compliance advice or a recommendation by HeyZoe. HeyZoe does not author, prescribe, approve, or oversee any protocol or treatment. Any use of these materials must be independently reviewed and overseen by a licensed physician exercising their own professional judgment, who remains solely responsible for their content, accuracy, appropriateness, and compliance with applicable law.

Verification & the vetting chain

HeyZoe provides tools intended to make the market more transparent and to support due diligence — including the capture of National Provider Identifier (NPI) numbers and, where available, verification of those numbers — so that Suppliers can better evaluate the legitimacy of Clinics and practitioners. These tools are aids only. Providing verification tools does not mean HeyZoe guarantees, certifies, or assumes responsibility for any party's legitimacy, licensure, or eligibility.

Responsibility for due diligence rests with the parties:

• Suppliers are responsible for vetting and approving the Clinics and practitioners they sell to, including confirming licensure, credentials, and eligibility to receive their products, and for complying with all laws governing to whom and how their products may be sold.
• Clinics are responsible for vetting the Suppliers and products they purchase, including confirming the product's regulatory status, quality, sourcing, and suitability for their intended use.
• HeyZoe provides the venue and the tools to make this easier and more transparent, but does not perform, guarantee, or replace either party's vetting obligations.

7. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation;
• List, sell, or purchase any product that is illegal, misbranded, adulterated, or prohibited in the relevant jurisdiction;
• Misrepresent your identity, credentials, licensure, or authority;
• Upload malicious code, attempt to gain unauthorized access, or interfere with the Platform's operation or security;
• Scrape, harvest, or extract data except as expressly permitted;
• Use the Platform to send unsolicited communications or to harass other users;
• Reverse engineer, copy, or create derivative works of the Platform.

8. Content & Intellectual Property

The Platform, including its software, design, branding, and original content, is owned by HeyZoe or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose.

You retain ownership of Content you submit. By submitting Content, you grant HeyZoe a worldwide, non-exclusive, royalty-free license to host, store, process, display, and use that Content as necessary to operate, secure, and improve the Platform, and as otherwise described in our Privacy Policy. You represent that you have the rights necessary to grant this license and that your Content does not infringe any third-party rights.

9. Communications, Scheduling & Real-Time Services

Appointment booking & scheduling

The Platform provides scheduling tools that allow users to request, confirm, reschedule, and cancel appointments with providers, suppliers, or other users. Booking a time slot through the Platform creates a scheduling record only; it does not by itself constitute a contract for goods or services, a guarantee of availability, or a clinical or professional relationship. Any underlying service agreement is between you and the counterparty.

You are responsible for the accuracy of the information you submit when booking, including contact details, time zone, and the purpose of the appointment. You agree not to make fraudulent, duplicate, automated, or bad-faith bookings, or to use the scheduling tools to reserve capacity you do not intend to use. We may cancel bookings, limit booking frequency, or suspend access where we reasonably believe these terms have been breached.

Providers who accept bookings through the Platform are solely responsible for honoring confirmed appointments, setting their own availability, and communicating their own cancellation, no-show, rescheduling, and refund policies. Where a provider publishes such policies, those policies apply in addition to these Terms. We do not collect, hold, or enforce cancellation fees on a provider's behalf unless expressly stated in writing.

Calendar integrations (including third-party calendar services) are provided for convenience. We are not responsible for scheduling errors, double-bookings, or missed appointments arising from third-party calendar synchronization failures, incorrect time zone settings, or device configuration.

Video & voice calls

The Platform may make available video conferencing and voice calling functionality. These features are provided to facilitate communication between users and are supplied on an "as available" basis. Call quality, connectivity, and availability depend on your device, network, and third-party infrastructure, and we do not warrant uninterrupted or error-free service.

You must not use call functionality to record, transmit, or distribute unlawful, harassing, defamatory, or infringing content, or to impersonate any person or entity. Recording of calls is prohibited unless (a) the feature is expressly enabled on the Platform, and (b) all participants have been notified and, where required by applicable law, have consented. Many jurisdictions require the consent of all parties to a recording. You are solely responsible for determining and complying with the recording and consent laws applicable to you and your participants.

Where a recording, transcript, or call summary is generated through Platform functionality, it will be handled in accordance with our Privacy Policy. Recordings may be retained for a limited period and may be deleted automatically. You should not rely on the Platform as a system of record for call content.

Call functionality is not an emergency service. It cannot be used to contact emergency responders, and it must not be relied upon in urgent, life-threatening, or time-critical situations. If you are experiencing an emergency, contact your local emergency number directly.

SMS & text messaging

By providing a mobile number and opting in, you consent to receive text messages from us at that number. We send two categories of messages:

Transactional and service messages relate to your use of the Platform — appointment confirmations, reminders, rescheduling and cancellation notices, verification and security codes, order or fulfillment updates, and responses to your inquiries. These messages are necessary to provide the service you have requested.

Promotional messages may include product announcements, offers, or other marketing content. We send these only where you have separately opted in to marketing communications, and you may withdraw that consent at any time without affecting your ability to receive transactional messages.

Message frequency varies based on your activity. Message and data rates may apply. You may opt out of promotional messages at any time by replying STOP to any message or by adjusting your notification preferences in your account settings. Replying STOP may also suspend transactional messages, including appointment reminders, and you remain responsible for attending or managing your appointments if you do so. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

You represent that you are the subscriber or customary user of any mobile number you provide, and that you are authorized to consent to receive messages at that number. If you change or relinquish a mobile number, you must promptly update your account. We may treat a number as invalid and cease messaging where delivery fails or where we receive an indication the number has been reassigned.

If you use the Platform to send messages to your own customers or contacts, you are the sender of those messages for legal purposes. You represent and warrant that you have obtained all consents required under applicable law (including, in the United States, the Telephone Consumer Protection Act and applicable state law), that you will honor opt-out requests promptly, and that you will not use the Platform to send unsolicited, deceptive, or unlawful messages. You agree to indemnify us against claims arising from messages you originate.

Live chat & messaging

The Platform may offer live chat and in-platform messaging to facilitate support and communication between users. Chat is offered during the hours we publish from time to time and may be handled by human agents, automated systems, or a combination of both. Where automated assistance is used, responses may be generated by artificial intelligence and may be inaccurate or incomplete; they do not constitute professional, medical, legal, or financial advice, and you should verify any information on which you intend to rely.

Chat transcripts and in-platform messages may be stored, monitored, and reviewed for support, quality assurance, training, security, and compliance purposes, as described in our Privacy Policy. Do not transmit sensitive personal information, payment card details, credentials, or protected health information through chat unless the Platform expressly designates a channel as appropriate for that purpose.

You agree to communicate respectfully. We may terminate a chat session, restrict messaging access, or suspend your account where communications are abusive, threatening, harassing, discriminatory, deceptive, or otherwise in breach of these Terms. We may also decline to respond to requests made through chat that require account verification through other channels.

Messages exchanged between users are the responsibility of the users involved. We do not routinely pre-screen user-to-user communications and are not responsible for their content, but we reserve the right to review and remove content and to cooperate with lawful requests from authorities.

General provisions for communications features

We may modify, suspend, or discontinue any communications or scheduling feature at any time. We will use reasonable efforts to give notice of material changes affecting confirmed bookings.

Automated notifications, reminders, and confirmations are provided as a convenience. Delivery is not guaranteed, and you remain responsible for tracking your own appointments and obligations. We are not liable for missed appointments, lost opportunities, or consequential losses arising from undelivered, delayed, or misdirected notifications.

You must not use any communications feature to transmit malware, conduct phishing or social engineering, scrape or harvest data, circumvent rate limits, or interfere with the operation of the Platform.

10. Fees & Payment

Certain features, subscriptions, or marketplace transactions may be subject to fees. Fees, billing cycles, and applicable taxes will be disclosed before you incur them. Payments are processed through third-party payment processors; by submitting payment information, you authorize the relevant charges. Subscription fees may renew automatically unless cancelled in accordance with the applicable plan terms. Except as required by law or stated otherwise, fees are non-refundable.

11. Third-Party Services

The Platform integrates with third-party services (for example, payment processing, authentication, messaging, carrier and pharmacy fulfillment, and analytics). Your use of those services may be subject to their own terms and privacy practices. HeyZoe is not responsible for third-party services and does not control their availability or content.

12. Calendar Integration & Scheduling

11.1 Overview. HeyZoe offers an optional calendar integration feature that allows you to connect a third-party calendar service (currently Google Calendar) to your HeyZoe account to enable two-way synchronization of appointments, bookings, and related scheduling information ("Calendar Integration"). Use of the Calendar Integration is entirely optional and is not required to access other features of the Platform.

11.2 Authorization and Access. By connecting a third-party calendar, you authorize HeyZoe to access, read, create, modify, and delete calendar events and related data within the connected calendar account, solely to the extent necessary to provide the Calendar Integration. You may revoke this authorization at any time through your HeyZoe account settings or directly through your third-party calendar provider's permission controls. Revoking access will disable synchronization but will not retroactively remove data already exchanged prior to revocation.

11.3 Scope of Use; Compliance with Third-Party Policies. HeyZoe accesses and uses data obtained through the Calendar Integration only to provide and improve the scheduling and synchronization features you have requested. HeyZoe's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. HeyZoe does not use calendar data for advertising, does not sell calendar data, and does not transfer such data except as necessary to provide the feature, comply with applicable law, or as part of a merger or acquisition with appropriate notice.

11.4 Accuracy and Responsibility for Scheduling. The Calendar Integration is provided as a convenience to help you manage appointments. You are solely responsible for verifying the accuracy of any appointment, booking, time, date, time zone, or availability information that is synchronized. HeyZoe does not guarantee that events will sync accurately, completely, or without delay, and HeyZoe is not responsible for any missed, duplicated, double-booked, incorrectly timed, or cancelled appointments arising from the use of the Calendar Integration.

11.5 Time Zones. You are responsible for ensuring that the time zone settings in your HeyZoe account and your connected calendar are correct and consistent. HeyZoe is not liable for scheduling errors resulting from mismatched, incorrect, or changed time zone settings.

11.6 Third-Party Service Dependency. The Calendar Integration depends on services provided by third parties, including Google. HeyZoe does not control these services and is not responsible for their availability, performance, changes, suspension, or discontinuation. Any third-party calendar service is governed by that provider's own terms of service and privacy policy, and your use of such service is at your own risk. HeyZoe may modify, suspend, or discontinue the Calendar Integration at any time, including in response to changes made by a third-party provider.

11.7 Data Synchronization and Storage. To provide synchronization, HeyZoe may store a limited copy of, or references to, calendar event data on its systems. Such data is handled in accordance with the HeyZoe Privacy Policy. You acknowledge that information synchronized to a connected calendar may become visible to other individuals with whom that calendar is shared, and you are responsible for managing the sharing settings of your own calendar.

11.8 No Medical or Professional Reliance. Scheduling information managed through the Calendar Integration is administrative in nature. Nothing synchronized through the Calendar Integration constitutes medical advice, a clinical record, or a guarantee that any appointment, consultation, or service will occur. Appointments remain subject to confirmation between the relevant parties.

11.9 Suspension and Termination. HeyZoe may disable or terminate your access to the Calendar Integration if you violate these Terms, if required by a third-party provider, or if necessary to protect the security or integrity of the Platform or its users. Upon termination of your account or the Calendar Integration, HeyZoe will cease synchronization and will handle any retained calendar data in accordance with its Privacy Policy and applicable law.

11.10 Limitation of Liability. To the maximum extent permitted by law, and without limiting any broader limitation of liability set out elsewhere in these Terms, HeyZoe's total liability arising from or relating to the Calendar Integration is subject to the limitations of liability stated in the general Terms and Conditions. HeyZoe disclaims all warranties relating to the Calendar Integration to the fullest extent permitted under the laws of the State of Texas.

13. Suspension & Termination

You may stop using the Platform at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, create risk or legal exposure for us, or for operational or security reasons. Upon termination, your right to use the Platform ceases. Provisions that by their nature should survive termination (including intellectual-property, disclaimer, liability, indemnification, and dispute provisions) will survive.

14. Educational Content, Courses & Templates

Educational content is not medical advice

Courses, modules, articles, videos, protocols, and other educational materials made available through the Platform ("Educational Content") are provided for general informational and professional-education purposes only. Educational Content does not constitute medical advice, diagnosis, or treatment, does not establish a physician-patient relationship, and is not a substitute for independent clinical judgment or consultation with a qualified healthcare professional.

No Educational Content should be relied upon to diagnose, treat, cure, or prevent any disease or condition. Any clinical decision regarding a patient — including diagnosis, treatment selection, dosing, contraindications, and follow-up — rests solely with the treating physician, licensed practitioner, or telehealth partner, who must exercise independent professional judgment based on the individual patient's circumstances and applicable standards of care.

Nothing in the Educational Content constitutes an endorsement, certification, or accreditation of any practitioner, protocol, product, supplier, or therapeutic approach. Unless expressly stated, Educational Content does not confer continuing medical education (CME) credit or any professional certification.

Third-party content & our role

A substantial portion of the Educational Content is created, uploaded, and published by third parties, including practitioners, suppliers, educators, and other users ("Content Providers"). We act as a neutral hosting and distribution platform for that content.

We do not editorialize, curate, rank, feature, or otherwise exercise editorial control over Educational Content submitted by Content Providers. We provide neutral hosting and distribution infrastructure. We do not select which courses are promoted on the basis of their content, and the presence of any course on the Platform reflects only that a Content Provider chose to publish it — not any assessment, approval, or endorsement by us.

We do not author, review, verify, or validate third-party Educational Content, and we make no representation or warranty as to its accuracy, completeness, currency, scientific validity, regulatory compliance, or fitness for any purpose. Views, claims, protocols, and recommendations expressed in third-party Educational Content are those of the Content Provider alone and do not reflect our views.

Content Providers are solely responsible for their content, including its accuracy, its compliance with applicable law (including advertising, promotional, labeling, and scope-of-practice regulations), and any claims made within it. Content Providers represent and warrant that they hold all necessary rights to publish their content and that it does not infringe third-party intellectual property or privacy rights.

We reserve the right, but assume no obligation, to review, restrict, or remove Educational Content at our discretion — including content we believe to be unlawful, unsafe, misleading, or in breach of these Terms. The exercise or non-exercise of that right does not make us the author or publisher of any content and does not create a duty to monitor.

Templates & starting materials

The Platform may provide protocols, protocol snippets, intake forms, consent forms, treatment plans, questionnaires, care pathways, documentation formats, and similar materials ("Templates"). Templates are made available for optional use; no practitioner is required or expected to adopt any Template, in whole or in part. Templates are non-clinical starting points only. They are generic, are not tailored to any patient, practice, jurisdiction, or clinical scenario, and must not be treated as recommended practice, a standard of care, or a medical opinion.

Any practitioner using a Template is solely responsible for reviewing, editing, validating, and adapting it before use — including removing, adding, or modifying any element — and for confirming that the resulting material is clinically appropriate, legally compliant in the relevant jurisdiction, and consistent with the practitioner's own licensure, scope of practice, professional obligations, and institutional policies. Use of a Template without independent review is at the user's sole risk.

Templates are provided "as is," without warranty of any kind. We do not warrant that any Template is complete, current, compliant with any regulatory framework, or suitable for any particular use.

Reference information published by HeyZoe

The Platform may include reference material compiled by us concerning therapies, modalities, products, or suppliers ("Reference Information"). Reference Information is a factual compilation drawn from published literature, regulatory sources, and supplier disclosures. It is provided so that qualified practitioners can evaluate the underlying facts and reach their own conclusions.

Reference Information is not a recommendation, endorsement, clinical guideline, or opinion as to the safety, efficacy, or appropriateness of any therapy or product. Highlighting a fact, study, or data point does not constitute an assertion that the therapy is effective, safe, appropriate for any patient, or lawful in any jurisdiction. Omission of information does not imply anything about what is omitted, and we make no representation that any compilation is exhaustive or current.

Practitioners are solely responsible for independently verifying Reference Information against primary sources, assessing its applicability to their patients, and determining what, if anything, to do with it. Any clinical use of Reference Information is an exercise of the practitioner's own professional judgment.

Data processing role

Where practitioners, clinics, telehealth partners, or other business users upload, store, or process patient or personal data through the Platform, we act as a data processor (or service provider) acting on the instructions of that user, who is the data controller. The controller is responsible for establishing a lawful basis for processing, obtaining any required patient consent, providing required privacy notices, and determining the purposes and means of processing.

Our processing obligations, security commitments, subprocessor arrangements, breach notification duties, and data return and deletion procedures are set out in our Data Processing Addendum, which is incorporated by reference and governs in the event of conflict with this section. Where required, a Business Associate Agreement will govern the handling of protected health information.

We do not use patient data uploaded by controllers to make clinical determinations, and we do not exercise clinical oversight over how the Platform is used.

No practice of medicine; no regulatory determination

We are a technology provider. We do not practice medicine, provide healthcare services, dispense or manufacture products, or supervise any practitioner. We make no determination as to whether any therapy, product, or protocol discussed in Educational Content or Reference Information is approved, cleared, authorized, or otherwise lawful in any jurisdiction. Users are responsible for verifying the regulatory status of any therapy or product in their own jurisdiction before offering or administering it.

Licence & restrictions

Access to Educational Content is granted as a limited, non-exclusive, non-transferable, revocable licence for the user's own professional or personal educational use. Unless expressly permitted, you may not reproduce, redistribute, resell, sublicense, publicly display, or create derivative works from Educational Content, or use it to train machine learning models. Templates may be adapted for internal use within the user's own practice but may not be redistributed as standalone materials or resold.

Access may be tied to an active subscription, and access to Educational Content may end on expiry or termination of that subscription. Content Providers may withdraw or modify their content, and we do not guarantee continued availability of any particular course or material.

Assumption of risk & indemnity

Use of Educational Content, Reference Information, and Templates is at your sole risk. To the maximum extent permitted by law, we disclaim all liability for any clinical, regulatory, financial, or reputational harm arising from reliance on Educational Content, Reference Information, or Templates, including harm to patients. You agree to indemnify and hold us harmless against claims arising from your use of Educational Content, Reference Information, or Templates, your clinical decisions, or your publication of content on the Platform.

15. Disclaimers of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HEYZOE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

BECAUSE HEYZOE IS A MARKETPLACE AND NOT A SELLER, HEYZOE MAKES NO WARRANTY OF ANY KIND REGARDING ANY PRODUCT, SUPPLIER, LISTING, PRICE, OR CONTENT MADE AVAILABLE THROUGH THE PLATFORM, AND EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES. ANY WARRANTY RELATING TO A PRODUCT, IF ANY, IS PROVIDED SOLELY BY THE SUPPLIER. YOU TRANSACT WITH SUPPLIERS AT YOUR OWN RISK.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEYZOE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM. HEYZOE'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO HEYZOE (EXCLUDING AMOUNTS PAID TO SUPPLIERS FOR PRODUCTS) IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

WITHOUT LIMITING THE FOREGOING, HEYZOE HAS NO LIABILITY FOR ANY PRODUCT PURCHASED THROUGH THE PLATFORM OR FOR THE ACTS OR OMISSIONS OF ANY SUPPLIER OR CLINIC, INCLUDING ANY CLAIM ARISING FROM PRODUCT DEFECTS, MISLABELING, CONTAMINATION, REGULATORY NON-COMPLIANCE, FULFILLMENT FAILURES, OR THE USE OR ADMINISTRATION OF ANY PRODUCT. ANY SUCH CLAIM LIES BETWEEN THE CLINIC AND THE SUPPLIER, AND YOU RELEASE HEYZOE FROM ALL SUCH CLAIMS.

17. Indemnification

You agree to indemnify and hold harmless HeyZoe and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Platform, your Content, your products or transactions, your violation of these Terms, or your violation of any law or third-party right.

18. Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Platform will be subject to the exclusive jurisdiction of the state and federal courts located in Texas, unless otherwise required by applicable law. You and HeyZoe each waive any right to a jury trial to the extent permitted by law.

19. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Platform or by other reasonable means and update the "Last updated" date above. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

20. Contact

Questions about these Terms can be directed to HeyZoe at legal@heyzoe.com.